Shipping Policy

 

This Shipping Policy applies to orders placed through Bellavyn Kids at https://bellavynkids.com.

Bellavyn Kids is operated by HEALING CO INC.

1. Shipping Origin

All products are dispatched directly from third-party fulfilment suppliers located in China.

Our company does not operate a physical retail collection location in the United Kingdom.

2. Order Processing

Orders are normally processed within 1 to 2 working days after payment confirmation.

Processing includes order verification, preparation and handover arrangements with the fulfilment supplier.

Working days exclude weekends and relevant public holidays.

3. Delivery Time

The stated delivery period is 8 working days after dispatch.

Order processing time is separate from the delivery period.

Delivery may be affected by circumstances outside normal transport operations, including customs inspections, carrier disruption, severe weather or other logistical events.

If a delivery problem occurs, customers should contact our support team.

Any revised delivery arrangement will be handled in accordance with applicable UK consumer law.

4. Delivery Locations

Bellavyn Kids accepts orders for delivery to supported addresses within the United Kingdom.

Available delivery services and any applicable charges are displayed at checkout.

Customers must provide accurate and complete delivery details.

5. Multiple Parcels

Orders containing multiple products may be fulfilled by different suppliers or dispatched from different fulfilment facilities.

As a result, products from the same order may arrive in separate parcels and on different dates.

Where available, tracking information will be provided for individual shipments.

6. Order Tracking

Customers may receive tracking information by email after their parcel has been dispatched.

Tracking updates depend on the carrier and may not appear immediately after dispatch.

Customers may contact kidshelp@support.com if tracking information is unavailable or appears inconsistent.

7. Customs Duties and Import Charges

Products are shipped internationally from China.

Customers are responsible for customs duties, import charges and related fees where those charges are lawfully payable by the customer and have been properly disclosed before purchase.

Any VAT or other taxes that the seller is legally required to collect or account for will be handled in accordance with applicable UK tax law.

Customers will not be required to pay undisclosed charges contrary to applicable consumer protection legislation.

8. Delayed or Missing Orders

If an order has not arrived within the agreed delivery period, customers should contact us with their order number.

We will investigate the shipment and provide an appropriate resolution.

Where the seller fails to deliver within the agreed period, customers retain their rights under the Consumer Rights Act 2015, including applicable rights to require delivery within an additional appropriate period or to cancel and obtain a refund.

9. Incorrect Delivery Information

Customers should contact us promptly if they notice an error in their delivery details.

Changes may not be possible after dispatch.

We will assess any delivery issue in accordance with the circumstances and applicable law.

10. Contact Information

Brand: Bellavyn Kids
Legal entity: HEALING CO INC
EIN: 26-2862618
Website: https://bellavynkids.com
Email: kidshelp@support.com
Telephone: +1 (210) 898-8884
Business address: 11th Floor, Ten Grand Street, Brooklyn, NY 11249, United States